About us

Excellent Solutions — your partner for success in business

A leading provider of integrated business solutions in Saudi Arabia. We serve every sector — large, mid-size and emerging companies — through comprehensive, specialised solutions.

19+

years of experience

Our journey

19 years of excellence

2004
The first launch
Excellent Solutions is founded in Riyadh and begins delivering professional HR and operations services.
2007
Prince Naif Award
The Prince Naif Award recognises the company's excellence in HR and customer-service projects.
2008
Geographic expansion
A Jeddah branch opens and a 450+ seat contact-center project begins.
2011
GCC Nationalisation Award
A GCC-wide nationalisation award recognises the company's work hiring and empowering local talent.
2017
Call Centre Award
The 2017 Middle East Call Centre Award for outstanding customer experience and world-class operations.
2023
A step change
The company becomes a closed joint-stock company and earns ISO 9001:2015 quality certification.
2024
Customer Experience Award
The CX-World Award honours the company's leadership in improving customer experience.

Vision
To be the preferred, first-choice service provider for local and regional clients.
Mission
To provide competitive, high-quality solutions that add value, reduce cost and enhance our clients' satisfaction.
Goals
To add distinctive value for our clients through high-quality services.
Values
Client focus | Credibility | Innovation | Team spirit

Central Riyadh

Why us?

Why Riyadh? A strategic location and a distinctive workplace

We get your work done in record time and to a high standard through our instant services, specialist team, and work sites equipped with the latest technologies and tools — designed to manage our clients' projects and run their operations from a strategic location in central Riyadh, within a distinctive work environment.

Specialist, trained team
Fully equipped work sites
Transparent performance reporting
SLA-backed commitments

Professionally tailored service
High-quality services designed specifically around each client's requirements.
Stronger client satisfaction & loyalty
We work to increase client value and build lasting appreciation and loyalty.
Diversity that serves the vision
A full range of support services aligned with the diverse sectors the national vision focuses on.

Proven impact

Results we're proud of with our clients

35+
Clients we're proud of
Leading public and private organisations
90%
Productivity uplift
Higher team productivity for our clients
20%
Attrition reduction
Lower employee attrition
30,000+
Jobs created
Jobs provided for national talent

Talk to us

ISO 9001:2015 quality certification

Our certifications

Certified to the highest international standards

We are proud to hold the finest local and international certifications, proving our commitment to the highest standards of quality and efficiency in delivering business solutions. They testify to our excellence in operations-outsourcing innovation, our commitment to customer-service standards, and our distinction in human-resources management.